Policies

Shipping & Returns

Free Domestic shipping for retail orders over $125!

(This offer cannot be combined with other offers.)

Shipping

We use the US Postal Service (USPS) for almost all of our shipping, typically Priority Mail for all domestic purchases. UPS is used for large orders (typically over $1000). We offer free shipping for domestic retail orders over $125. The following options are currently available:

USPS: Priority Mail, Express Mail

UPS: Ground, 2nd Day Air, Next Day Air Saver, Next Day Air

Domestic Shipping

  • We typically ship within one day of order receipt. Many orders received before Noon Central time ship the same day. As we focus on creating the highest possible quality products, it can take longer to create certain products. If you need a more specific estimate of shipping times, please give us a call or drop us a note.
  • We ship via USPS and UPS. We recommend USPS Priority for the best shipping value.
  • The rates quoted on your order are best estimates. If the actual shipping cost is significantly higher, we will call you with the final total. If the actual charge is less, we will adjust your order total and issue a refund.
  • Your order receipt from us will included the shipping estimate. The final shipping costs are almost always less than what appears on your order. Your card will be charged the exact amount we are charged by the Postal service. We do not add any handling fees.
  • We offer free Ground shipping on all domestic orders over $125.
  • For all orders over $100, an insurance fee is added covering the cost of the order, minus shipping.

International Shipping

PLEASE NOTE: We cannot guarantee delivery of any international package.

Postal service and DHL options are available. DHL is the fastest option and most reliable option, though it is slightly more expensive than the Postal service. We cannot currently ship mouth spray products via DHL. When you place an order on our website, we provide an estimate for shipping when you place your order. For countries we regularly serve, the estimates are fairly close to the actual cost. For other countries, we charge a US$40-$50 deposit when you place your order. We will charge the final amount when we ship your order.

  • Please note, we no longer ship to Germany. German customs is blocking all of our shipments.
  • Taxes and tariffs vary by country. They are assessed when your package arrives and are beyond our control. Customers who order from us regularly have an understanding of the specific issues getting our products through their customs office safely. The Postal Service (USPS) typically has the least number of customs issues, but can take longer to arrive.
  • We ship to most countries. For International shipping, the buyer assumes all responsibility for delivery. We will do our utmost to assure that your product arrives, but due to a lack of clarity with the postal service in some countries, delivery cannot be guaranteed using the Postal Service. If a delivery guarantee, which is still not a 100% guarantee, is required, please use UPS. The process of receiving a refund for a lost shipment is slightly easier with UPS than USPS.
  • There are no additional shipping or handling fees applied to international orders.
  • The shipping cost provided at the time you order is an estimate. Once final costs are determined, your card will be charged at that time.
  • For all orders over $100, an insurance fee is added covering the cost of the order, minus shipping.
  • The Postal service is offering date-certain delivery using Express Mail International service to the following countries: Australia, China, France (except Monaco and Corsica), Hong Kong, Japan, Great Britain, Northern Ireland, Spain (except Canary Islands), Korea, Republic of (South Korea), and Singapore. This service is less expensive than UPS, but the postal service does not guarantee delivery. If the package is not delivered, they will only refund the cost of shipping.
  • Secure Shopping You can shop at aetherea.life with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. Click here for more info on how it works. The company adheres to strict industry standards for payment processing, including:
    • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.Industry leading encryption hardware and software methods and security protocols to protect customer information.
    • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
  • aetherea.life is registered with the Authorize.Net Verified Merchant Seal program.

Returns

  • Due to regulatory requirements, we are not able to accept returns or exchanges. All sales are final.
  • Refunds are provided on a case-by-case basis. A request for a refund must be made within seven (7) days of receiving your order. Please Contact us if you would like to request a refund.